Shipping policy

Thank you for shopping with us! We are excited to offer you a wide range of products at Emma Richie.
We are committed to providing you with quality furniture and home décor delivered right to your door. Please review our shipping policy below for full details on how we ship your orders.

Order Processing

  • All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your confirmation email.

  • You will receive another notification once your order has shipped.

Shipping Times

Since Emma Richie operates as a dropshipping store, delivery times may vary depending on the supplier and your location. Estimated delivery times are as follows:

  • United States & Canada: 7–15 business days

  • United Kingdom & Europe: 7–20 business days

  • Australia & New Zealand: 10–20 business days

  • Rest of the World: 10–25 business days

Please note: Shipping times are estimates and may be affected by customs delays, seasonal demand, or unforeseen circumstances.

Shipping Costs

  • We offer free standard shipping on all orders.

  • Expedited shipping (where available) may incur an additional cost, which will be displayed at checkout.

Order Tracking

  • Once your order has shipped, you will receive a tracking number via email so you can follow your package.

  • Please allow up to 5 days for tracking information to update.

International Shipping

  • We ship worldwide to most countries.

  • Import duties, taxes, and customs fees may apply depending on your country’s regulations. These charges are the customer’s responsibility.

Shipping Exceptions

  • We do not ship to P.O. Boxes or military addresses (APO/FPO).

  • In rare cases, certain bulky items (such as oversized furniture) may require additional handling fees. Customers will be notified before shipment if this applies.

Lost, Damaged, or Delayed Orders

  • If your order is delayed beyond the estimated delivery window, please contact us at emmarichie1811@gmail.com

  • We are not responsible for delays caused by courier services or customs clearance.

  • If an item arrives damaged, please notify us within 48 hours of delivery with photo proof so we can assist with a replacement or refund.