FAQs

1. What makes Emma Richie unique?
At Emma Richie, we combine timeless design with exceptional craftsmanship. Each piece is carefully made to reflect elegance, quality, and individuality — jewelry that tells your story and lasts for years.

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2. Where do you ship from?
All orders are processed and shipped directly from our trusted fulfillment centers to ensure safe and fast delivery worldwide.

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3. Can I track my order?
Yes! Once your order is shipped, you’ll receive an email with a tracking number so you can follow your package every step of the way.

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4. How long does shipping take?
Delivery usually takes 3–7 business days for local orders and 7–14 business days for international deliveries, depending on your location.

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5. Do you offer free shipping?
Yes, we offer free shipping on eligible orders. The availability of free shipping will be shown at checkout based on your location and total order value.

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6. If my items arrive damaged, what should I do?
We’re so sorry if that happens! Please contact our support team within 48 hours of delivery with photos of the damaged item, and we’ll arrange a quick replacement or refund.